Dear Parents, Guardians, & Students,
We want to share an important update regarding the Ascender Parent Portal and Student Portal.
Ascender has implemented a new global password policy that may impact Parent Portal and Student Portal accounts under the following situations:
You choose to change your password
A new portal account is created
Your current password has expired
New Password Requirements
All new or updated passwords must meet ALL of the following criteria:
16 or more characters
A mix of uppercase and lowercase letters
Numbers and special characters (example: ! @ # $ %)
No spaces
These updated requirements are designed to improve security and protect student information.
If you experience any issues accessing your account or need assistance resetting your password, please contact Ann Myers at 940-665-5961 ext #225 or myersa@eraisd.net.
Thank you for your continued partnership and for helping us keep student information secure.